User Agreement
User’s Acknowledgment and Acceptance of Terms and Conditions
The allenhousemetals.com website and its associated services and content (collectively, the “website”) is owned and operated by Allenhouse Metals, Inc. by using, placing an order for products, or selling products through the website, you agree to the terms and conditions set forth below in this terms and conditions agreement (“agreement”). This agreement is made by and between Allenhouse Metals and you, personally and, if applicable, on behalf of the entity for whom you are using the website (“you” or “your”). This agreement governs your use of the website and the products and services we offer on the website, including making purchases from Allenhouse Metals, making sales to Allenhouse Metals, and placing orders with Allenhouse Metals. If you do not agree with the terms and conditions of this agreement, you are expressly prohibited from using the website and must immediately discontinue your use of the website. This agreement applies to all orders, purchases, and sales, whether made via the website, by telephone, or otherwise. By using the website, you represent and warrant, without limitation, that you have read, understood, and agree to the terms and conditions of this agreement. If you do not understand or do not agree to be bound by and comply with the terms and conditions of this agreement and any other supplemental terms, disclosures, and disclaimers, you must immediately leave the website. Allenhouse Metals strongly encourages you to print a copy of this agreement for future reference.
We reserve the right to make changes to this agreement at any time and you agree that we may change the terms and conditions at any time. You agree further that we may make changes to the website at any time in our sole discretion, for any reason or no reason and without prior notice to you. You agree if you continue to use the website after we have posted a change to this agreement, then you are bound by the most recent version of this agreement.
By purchasing from, making sales to or ordering from Allenhouse Metals, whether by telephone, through the website or otherwise, you are subject to all terms, conditions, policies, rules, restrictions, obligations, representations, and warranties, with which you hereby agree to comply. because this agreement contains legal obligations, please read it carefully.
1. About the Website
Allenhouse Metals provides an interactive service that allows visitors and users to purchase and sell physical bullion, such as gold and silver, online or over the phone. Allenhouse Metals provides high quality products to its customers by working closely with mints and distributors. The Website and related content on the Website should not be considered complete or up to date. Your reliance upon any information provided by Allenhouse Metals, Allenhouse Metals contractors and employees, others appearing on the Website at invitation by Allenhouse Metals,
or other visitors or users of this Website, is solely at your own risk. You understand that Allenhouse Metals is not obligated to provide any maintenance, technical or other support for the Website.
2. Ownership of Website and License
You acknowledge and agree that Allenhouse Metals is the owner of, or has rights in and to, the Website and its associated content, including but not limited to all intellectual property rights inherent therein. The Website is protected by all applicable laws, intellectual property or otherwise, and you are expressly prohibited from using the Website for any purposes not explicitly stated in this Agreement. Specifically, and except where otherwise allowed under this Agreement, you are prohibited from framing, scraping, aggregating, hacking, reverse engineering, crawling, reproducing, preparing derivative works of, distributing, performing publicly, or displaying publicly the Website, whether in whole or in part, without the prior written consent of Allenhouse Metals.
Allenhouse Metals hereby grants you a limited, non-exclusive, non-sublicensable, royalty free, non-assignable, and revocable license to use the Website for its customary and intended purposes. Violation of the terms and conditions of this Agreement or use of the Website for a use outside of its customary and intended purposes, such as, but not limited to downloading (other than page caching) or modifying the Website or any portion of it will result in the termination of this license.
Absent prior written permission from Allenhouse Metals, you are not permitted to reproduce, prepare derivative works, distribute copies, perform, display, or use for commercial purposes the Website or its content. This license is revocable at any time, and any rights not expressly granted herein are reserved to Allenhouse Metals.
3. Order Policies and Procedures
By placing an order, you agree that Allenhouse Metals, and its designees and agents, may contact you by any available means, including, but not limited to, by phone, by text message, and by email.
You may make purchases, sell to, and order from Allenhouse Metals only in accordance with this Agreement and accompanying policies and procedures. Upon placing an order to purchase or sell with Allenhouse Metals, you have entered into a binding and legally enforceable agreement. Prices and availability are subject to change without notice.
When placing an order on the Website, the price at which your order is submitted is the guaranteed price. An “order number” will subsequently be forwarded to you via email. Your credit card information is required to guarantee all orders. In order to reserve your guaranteed price, your payment must be received by Allenhouse Metals within One (1) business days for bank wire orders. All check orders must be postmarked for delivery within one (1) business day. If a check payment is not received in its entirety within five (5) calendar days of the original order date, or a bank wire order is not received in its entirety within two (2) business days of the
original order date, any market losses between the order date and time of non-payment will be assessed.
A completed order is denoted by our receipt of funds in our bank account (wire) or clearance of payment (check). In most cases, orders will be denied if payment is completed after the allotted time frame. If any order is in error due to Allenhouse Metal’s fault or otherwise, we reserve the right to cancel the order.
4. Sell to Us Program
When selling to Allenhouse Metals all products sold to Allenhouse Metals must have a minimum buy back price sum of $1,000, unless otherwise arranged at Allenhouse Metals discretion. Most buyback prices will be locked in up front when the customer’s credit card information is collected. Buy back prices are calculated based upon the customer’s good faith representation of the product and the current Spot Prices. However, Allenhouse Metals reserves the right to require product receipt prior to locking in all buyback prices. Upon receipt of the products, Allenhouse Metals will inspect the products for authenticity, quantity, and condition. If the products are not true to the customer’s initial representations, Allenhouse Metals reserves the right to make a revised offer or reject the transaction at its discretion. In the event of rejection, the customer is responsible for all return shipping fees, which will be automatically charged to the customer’s credit card on file.
5. Fraud
We reserve the right, but undertake no obligation, to actively report and prosecute actual and suspected fraud. We may, in our discretion, require further authorization from you such as a telephone confirmation of your order and other information. We reserve the right to cancel, delay, refuse to ship, or recall from the shipper any order if fraud is suspected. We capture certain information during the order process, including, without limitation, information that will be used to locate and identify individuals committing fraud. If any Website order is suspected to be fraudulent, we reserve the right, but undertake no obligation, to submit all records, with or without a subpoena, to all law enforcement agencies, banks and credit card issuers for fraud investigation. We fully reserve the right to cooperate with authorities to prosecute offenders of the law.
6. Payment Options
Allenhouse Metals requires all payments be made via credit card, debit card, bank wire, personal check, certified check, cashier’s check, or money order. Allenhouse Metals does not accept credit card convenience checks or any third-party checks. Depending upon the amount of an order, Allenhouse Metals reserves the right to request additional documentation for certain orders. Allenhouse Metals also reserves the right to hold cleared certified checks, personal checks, cashier’s checks, or money orders for up to ten (10) banking days prior to shipping. In cases of suspected fraud, certified checks, personal checks, cashier’s checks, or money orders may be held up to 45 (forty-five) calendar days, although this is rare. Payment via bank wire is always
recommended. By choosing to pay with a credit or debit card, you expressly authorize Allenhouse Metals to authorize and capture your credit card payment prior to shipment. Credit/Debit card payment for products purchased through the Website are processed through a third-party payment processor, such as Stripe. You agree that you are solely responsible for paying all applicable taxes, duties, levies, or charges imposed by any governmental entity anywhere in the world in connection with your use of the Website and/or purchase of services through the Website to that applicable governmental entity. You understand and agree that Allenhouse Metals will not be held liable for any user’s failure to complete a transaction entered through the Website.
Allenhouse Metals expressly reserves the right to refuse or cancel any order, for any reason, at its sole discretion, regardless of payment method and price confirmation. In the instance of an insufficient funds paper check payment, Allenhouse Metals reserves the right to cancel the order and charge administrative fees and/or market loss fees, and/or bill the payable balance to the credit/debit card on file.
7. Payment Instructions
Allenhouse Metals will issue payment instructions to you during the ordering process and via email following completion of your order. Allenhouse Metals does not accept Cash on Delivery orders. Allenhouse Metals reserves the right to cancel orders where payment is not dated within two (2) business days for bank wire orders or one (1) business day for paper check orders.
8. Cancellation Policy
Once you have placed an order with Allenhouse Metals you have entered into a binding legal agreement and you may not cancel the confirmed order. However, after your confirmed order has been placed, prior to it being shipped, the confirmed Purchase Price (“Purchase Price”) may be offset (product sold back to Allenhouse Metals). Credit/debit card orders may not be offset 24+ hours following the time of order creation.
All order offset requests must be made during normal business hours, Monday-Friday, 9:00 AM to 7:00 PM US Eastern Standard time. Allenhouse Metals reserves the right, in its sole discretion, to permit cancellation and/or offsetting your order.
Offsetting orders may be approved over telephone or email, at which time Allenhouse Metals shall provide you with a cancellation confirmation and the total Market Losses and fees. In the event of a confirmed cancelled order, you expressly authorize Allenhouse Metals to automatically bill the credit or debit card on file for the difference between the Purchase Price and the Asking Price. Alternatively, in the event your credit or debit card is denied, Allenhouse Metals reserves the right to invoice you, in which case you expressly agree to pay the amount due, in full, within ten (5) business days. Future orders are not permitted unless and until any cancellation and other related fees are paid in full.
Allenhouse Metals is not responsible for pricing or typographical errors related to merchandise on the Website, and expressly reserves the right, in its sole and absolute discretion, to cancel all orders placed with respect to such merchandise. In the event of a cancelled order, Allenhouse Metals will contact you directly with notification of the cancellation.
9. Return Policy
Allenhouse Metals does not accept returns.
10. Allenhouse Metals Market Loss Policy
Upon issuance of an order number following a purchase from Allenhouse Metals, the price is guaranteed, and you may not cancel the transaction.
11. Shipment
Most orders are shipped within two business days after clearing time. Allenhouse metals fully insures all its shipments, and each package over $1,000 requires a signature upon delivery. Once a package is shown to be delivered by the carrier, Allenhouse Metals responsibility ends. It is important you are prepared to be physically present at the shipping address when the shipment is delivered. We will not accept responsibility if the carrier leaves the package without your acceptance, leaves the package without a signature, or leaves the package with anyone other than the addressee. This includes but is not limited to a building manager, neighbor, a business mailroom, drop-off location such as mailboxes, etc., post office boxes, the UPS Store, the Military Postal Service, etc. Additionally, we will not assume responsibility for packages that are forwarded, signed for by apartment/complex building management, a business mailroom, the Military Postal Service or any person(s) that is not the addressee listed on the order. Please note that Allenhouse Metals will not be responsible for reimbursements or insurance claims on packages that are successfully delivered as addressed. Our liability and insurance cease the moment the package is signed for or left at the specified delivery address.
12. Section 230 of the Communications Decency Act
You acknowledge and agree that Allenhouse Metals is an interactive computer service provider under Section 230 of the Communications Decency Act. Though Allenhouse Metals may edit, remove, or control the content displayed through the Website, you agree that Allenhouse Metals will not be considered an information content provider and will not be held liable for the republication of defamatory or tortious content created by third parties, whether through the Website or otherwise.
Overall, the Website may contain links to third party websites, applications, or services that Allenhouse Metals does not own or control. You agree that Allenhouse Metals will not be held responsible or liable for the content of third-party websites, applications, or services.
The views and opinions of users, contributors, and others expressed on this Website do not necessarily state or reflect those of Allenhouse Metals.
13. Disclaimers, Exclusions and Limitations
CAUTION: All investments, including coins and bullion, involve some degree of risk and are affected by numerous economic factors, all of which are beyond the control of Allenhouse
Metals. You, and not Allenhouse Metals, are responsible for such risk, including, without limitation, market volatility and inability to liquidate the products at an acceptable price, or at all. Consult your investment or financial advisor prior to purchasing/selling and fully assess whether you possess adequate savings and income prior to considering such an investment. You represent and warrant to Allenhouse Metals that you have sufficient experience and knowledge to make informed financial decisions and that Allenhouse Metals is not making any recommendation with respect to such purchases and/or such sales.
14. Disclaimer of Warranties
Allenhouse Metals provides the website, the products, and services on an “as is” and “as available” basis. Allenhouse Metals does not represent or warrant that the website, its use, any information on it: (i) will be uninterrupted or secure, (ii) will be free of defects, inaccuracies or errors, (iii) will meet your requirements, or (iv) will operate in the configuration or with other hardware or software you use. Allenhouse Metals makes no warranties other than those made expressly in this agreement, and hereby disclaims any and all implied warranties, including without limitation, warranties of or for a particular purpose, merchantability and non-infringement.
Allenhouse Metals will not be held liable or responsible for any content posted on the website, including but not limited to any advice or marketing provided by any third party, any third party links posted on the website, or any content transmitted through the website. Allenhouse Metals is a retail provider and does not assume responsibility for any error, omission, interruption, deletion, defect, destruction of identity, unauthorized access to an account, or alteration thereof. Allenhouse Metals reserves the right to discontinue the website at any time.
Allenhouse Metals will not be held liable for network, internet, computer, hardware, or software program malfunctions, failure, delays, or difficulties with the website at any time. This website may contain forward looking statements that reflect Allenhouse Metal’s current expectation regarding future events and business development. the forward-looking statements involve risks and uncertainties. actual developments could differ materially from those projected and depend on a number of factors, most, if not all, of which are outside of Allenhouse Metal’s control.
All products are subject only to any applicable warranties. to the fullest extent permissible by applicable law, Allenhouse Metal’s hereby disclaims all warranties of any kind, either express or implied, including without limitation, any implied warranties of merchantability, non-infringement, or for a particular purpose. without limiting the generality of the foregoing, we hereby expressly disclaim all liability for product defect or failure, claims that are due to normal wear, product misuse, abuse, product modification, improper product selection, non-compliance with any codes, or misappropriation.
Some jurisdictions do not allow the disclaimer of implied warranties. In such jurisdictions, the disclaimers herein may not apply to you insofar as they relate to implied warranties.
15. Relationship
The sole relationship between you and Allenhouse Metals is that of the purchaser-seller. No other relationship, express or implied, including, without limitation, an agency, employee-employer, franchisee-franchisor, joint venture, or any partnership relationship exists.
16. Entire Agreement
This Agreement constitutes the entire agreement between you and Allenhouse Metals and governs your use of the Website, superseding any prior agreements.
17. Subscription
The prices for all of our subscriptions are charged on the first of each month and this price will remain constant with continuous renewal unless the spot price of Gold rises by 5%, if signed up for a Gold subscription, or a 10% rise in the spot price of Silver, if signed up for a Silver subscription. If you do not sign up on the first of the month, your following renewal payments will still be taken on the first day of the following months. If the price threshold for gold or silver is exceeded within the final 7 days of the month, we will honor and maintain the previous price until the next month. If there is a change in the spot price of silver or gold which exceeds 10% for gold or 5% for silver, you will receive contact with the new price bracket that you will be charged.
The subscriptions are charged on a monthly basis, with auto-renewing payments. To cancel your subscription, you must give 7 days notice before the next payment cycle.
All products are shipped with FedEx 48-hour fully insured shipping and require a signature and a photo ID card of someone above 21 in order to receive the product.